Return and Refund

Return and Refund Policy: Your Assurance of Quality and Satisfaction

At SmartApp Technology Group, we’re committed to your satisfaction. Our Return and Refund Policy is designed to offer peace of mind and support throughout your journey with our digital solutions.

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At SmartApp Technology Group, we take pride in the quality and reliability of our digital solutions, including website and mobile app development, digital marketing services, CRM and ERP solutions, eLearning platforms, and hosting services. Understanding that client satisfaction is paramount, our Return and Refund Policy is designed to ensure a clear, fair, and transparent process for addressing any concerns or dissatisfaction with our services.

Eligibility for Return or Refund

  • Services: Due to the nature of our services, returns are not applicable. However, refunds may be considered under specific conditions outlined below.

  • Products: If any physical products are sold, the conditions for return or refund will be specified here.

Conditions for Refund

  1. Non-Delivery of Service: If services contracted are not delivered within the agreed-upon timeframe, clients may be eligible for a refund.

  2. Non-Conformance to Specifications: If the final delivery of our service does not match the agreed-upon specifications or objectives, clients may request revisions or a refund, subject to our review.

  3. Cancellation of Services: If a client wishes to cancel their service request before work has commenced, they may be eligible for a full or partial refund, depending on the terms agreed upon at the time of the contract.

Process for Requesting a Refund

  • To initiate a refund request, clients should contact our support team at, detailing the reason for the request and any relevant documentation or evidence.

  • Our team will review each request on a case-by-case basis, considering the specific circumstances and the nature of the project.

  • Clients will be notified of the decision within a specified timeframe, usually within 14 business days.


  • Refund requests must be submitted within a specified period from the delivery date of the service, typically within 30 days.

  • Refunds do not apply to fees for consulting or administrative services, third-party services, or domain registration.

Modifications to the Policy

SmartApp Technology Group reserves the right to modify this Return and Refund Policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website.

Contact Information

For questions or concerns about our Return and Refund Policy, please contact us at:

Your satisfaction is our top priority, and we aim to ensure that your experience with SmartApp Technology Group meets your expectations.