Contract Offboarding Standards
Version 3.4 • Effective: January 2026
30-Day Data Export GraceZero Penalty Monthly Plans
1. Cloud SaaS Subscriptions & Tier Downgrades
Clients may cancel or modify recurring SaaS subscription tiers at any time via the Customer Admin Portal or through their dedicated Account Manager.
Notice Period: Monthly subscriptions may be canceled at any time prior to the next billing renewal cycle with zero cancellation penalty fees.
Annual Contract Terminations: Early cancellation of annual or multi-year contracts requires a 30-day written notice to ensure safe tenant database offboarding.
Immediate Downgrades: Subscription tier downgrades (reducing seat licenses or feature modules) take effect at the beginning of the next billing cycle.
2. Custom Engineering & Consulting Project Cancellations
Contractual cancellations of custom software development, mobile application builds, or dedicated engineering retainers are managed with clear milestone boundaries.
Mutual Agreement: Client may terminate ongoing custom development by providing a 15-day written notice.
Pro-Rata Settlement: Client is liable for billable engineering hours and completed deliverables accrued up to the effective termination date.
Codebase Handover: Upon settlement of accrued billables, SmartApp will commit and transfer 100% of repository branches, design assets, and deployment keys directly to the client.
3. Post-Cancellation Data Retention & Purge Policy
We adhere to rigorous zero-retention data protection protocols following account cancellation.
30-Day Tenant Export Window: All customer databases, uploaded media, and configuration telemetry remain accessible in read-only export mode for 30 calendar days.
Automated Secure Deletion: On day 31 post-cancellation, all tenant data, replica instances, and database snapshots are permanently and cryptographically purged from our primary Kubernetes storage clusters.
Legal Retention Exceptions: Invoicing, tax records, and audit logs are retained for statutory compliance periods mandated by Indian MCA and tax authorities.
ACCOUNT MANAGEMENT & CANCELLATIONS
Looking to modify your plan or offboard tenant data?
SkillGrad EdTech and Technology Private Limited • SmartApp Technology Group Support & Accounts Desk: support@smartapptechnologies.com | +91 90004 91777