Commercial Assurance Framework
Version 3.8 • Effective: January 2026
14-Day Pilot GuaranteeDirect Bank Remittance
1. Software Subscriptions & SaaS Refund Policy
SmartApp Technology Group operates on high-reliability, enterprise multi-tenant cloud environments. Our refund framework is structured with transparency and fairness.
14-Day Pilot Evaluation Window: For standard SaaS subscriptions (monthly or annual tiers), new enterprise customers who experience verifiable platform non-performance within the first 14 days are eligible for a 100% full refund.
Post 14-Day Renewals: Following the initial 14-day evaluation window, recurring subscription fees are non-refundable for the active billing cycle.
Annual Upfront Plans: Clients on annual plans requesting early termination may receive a pro-rata refund for unused whole calendar quarters, less any standard volume discounts previously applied.
2. Custom Software Engineering & Milestone Deliverables
Professional engineering, custom full-stack development, mobile app delivery, and AI pipeline integration are executed against mutually approved Milestone Statements of Work (SOW).
Milestone Sign-Offs: Once an engineering milestone is formally accepted, signed off, or merged into client staging/production repositories, payments associated with that milestone become non-refundable.
Incomplete Milestones: If an active milestone is canceled prior to delivery due to technical insolvency on our part, all unearned milestone retainers will be refunded within 10 business days.
Third-Party Pass-Through Costs: Direct third-party expenditures (cloud compute, SMS gateway credits, Apple/Google developer licenses, LLM API tokens) incurred on behalf of the client are strictly non-refundable.
3. Refund Request Procedure & Turnaround SLA
We ensure a seamless, transparent review workflow for all refund claims.
Submission: Submit an official refund claim from your verified billing email address to billing@smartapptechnologies.com detailing the invoice number, account ID, and technical/commercial justification.
Review Period: Our Finance and Engineering Audit Squad will review the claim within 3 business days.
Remittance: Approved refunds are processed via the original payment method (Bank Wire / UPI / Corporate Card) within 7 to 10 business days.
CORPORATE BILLING & REFUNDS DESK
Need assistance with an invoice or refund claim?
SkillGrad EdTech and Technology Private Limited • SmartApp Technology Group Billing & Accounts Desk: billing@smartapptechnologies.com | +91 90004 91777